Customer Service Representative - Remote Birmingham, England
Dankybit.
Full Time
Birmingham, England
10.56 - 12.04 GBP Today
Job description
We are seeking a motivated and skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients. As a Remote Customer Service Representative, you will be responsible for handling a range of inquiries, complaints, and issues in a timely and professional manner, working closely with our sales and operations teams to ensure customer satisfaction and maintain positive relationships with clients.
Responsibilities:
- Respond to customer inquiries via email or chat in a timely and professional manner
- Provide accurate information about our products and services
- Troubleshoot and resolve customer issues and complaints
- Follow up with customers to ensure their satisfaction
- Collaborate with sales and operations teams to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Participate in training sessions to stay up-to-date on product knowledge and customer service skills
- Meet or exceed monthly performance targets
Qualifications:
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Customer-focused with a passion for delivering exceptional service
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and customer service software
- Familiarity with CRM systems is a plus
Requirements:
- Ability to adapt quickly to changing priorities and workloads
- Strong listening and empathy skills to understand and address customer needs
- Ability to handle high-volume or stressful situations with patience and professionalism
- Familiarity with remote work and the necessary technology (such as video conferencing and chat platforms)
