Customer Service Representative - Part Time (Evenings and Saturdays) Birmingham, England
Job description
Customer Service Representative Part Time
£10.47 per hour increasing with length ofservice, 16-25 hours per week
Hours to suit between 3.00pm and 7.00pm Monday Friday and between 9.00am-5.00pm Saturday
E (Gas and Electricity) is an established, Birmingham based domesticenergy supplier. We supply energy to over 300,000 customers nationwide and arerecruiting to ensure they are supported in the best way possible. Ourcontinuous expansion provides for genuine career opportunities in a range ofdepartments and roles.
At E, wepride ourselves not only in the way we treat our customers but also ouremployees. So, on top of a competitive salary, our employees will enjoy aholiday entitlement which increases with their length of service, enrolmentinto a Company pension plan with a generous employer contribution.
Ouroffice is conveniently located within a few minutes' walk of BirminghamInternational train station or alternatively we provide free onsite carparking.
Who we are looking for?
As a Customer Service Representative, you will be speaking to a diverserange of customers to quickly understand their energy supply needs.
We will provide you with the training required for you to take ownershipof customer problems and take them through to a full resolution.
Excellent customer service is key to yours and our success. If you are agood listener, and a confident verbal communicator who can adapt yourcommunication approach to meet different customer needs then this is the rolefor you.
We are looking for people who enjoy taking ownership of problems and havea passion for decision making and problem solving.
Responsibilities:
- On a day to day basis you will be answering inbound calls from existing customers.
- Taking ownership of customer problems, solving them at first point of contact and escalating when required
- Use a range of techniques to engage and build relationships quickly, often with vulnerable customers.
- Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately
- Advising customers in line with industry regulations.
What we can offer you:
- £1000 annual salary increase with each year of service up to £25,500 (pro rota)
- An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos
- Enrolment into a Company pension plan with a generous employer contribution
- A really nice office base which is conveniently located within a few minutes walk of Birmingham International train station
- Free onsite car parking.
- Free breakfast, hot and cold drinks
- Discounted gym membership
- Holiday entitlement that increases with length of service
Skills and Experience Required: Training
- Previous customer service experience
- IT literate
- Experience in CRM desirable
- Good communication and listening skills
- Professional and friendly approach to work
- Adaptable to change
- Ability to work in a fast-paced environment
Training:
You will needto attend a 4 week training course which is Full Time for the first 12 days ofemployment (2.5 weeks) and then you will commence your agreed shift pattern
