Customer Service Representative II Loughborough, England
Job description
Customer Service Representative II
Loughborough
Day-day delivery of dedicated service, over multiple work streams, within a complex fast-paced Customer Service environment. You will act as the first point of contact for all external/internal customer service queries and are key to ensuring customers view Thermo Fisher Scientific as the company to partner with. Supporting the departmental supervisors and Customer Service Manager daily in their quest to achieve our mission.
What will you do:
- Efficient and accurate entry of orders.
- Handles and responds to all types of customer problems, orders, and general enquiries through a variety of channels – including phone, e-mail, and web.
- Is a customer advocate. Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of team members to address them, providing a high and efficient level of customer service. Takes ownership for customer follow-up and communication.
- Strives to exceed set SL’s and Individual/Department/Company Targets.
- Handles all queries within the established process.
- Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology.
- Participate in the departmental training plan and commit to a focus on continuous personal improvement.
- Effectively plans and prioritises workload every day to avoid backlogs.
What we looking for:
- Track record of being able to multitask and work in a flexible and fast-paced office environment.
- Familiarity and success within a target-driven workplace.
- Previous experience in business administration and data entry.
- Attention to detail.
- Be persistent, self-directed and results oriented.
- Able to influence and work effectively across the organisation.
- Proficiency in English, verbal and written.
- Appreciation and understanding of how to deliver ‘good’ customer service
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
