Customer Service Representative (flexible, UK remote based) London, England
Job description
Customer Service Representative (UK remote based)
Are you an experienced Customer Service Representative looking for a hybrid role? We have a fantastic opportunity here at SportPursuit within our Customer Service Department.
You will work directly within our UK and International Customer Champions team, as well as feeding into everything from website development to what brands our customers want to see on the site. This is an excellent opportunity to join an ambitious, high growth start-up in the sports retail space and grow with us as we expand.
Responsibilities:
As a Customer Service Representative you will be responsible for responding to any customer queries in your language as well as some local language copy for your market. You will also be an internal champion for your territory, working with sales, operations, marketing and merchandising teams to make sure the onsite and email experience is appropriate for your territory.
- Delivery of first class customer service for our customers, by responding to customer queries through social media, live chat, email and phone. This role will also include responding to other international customer queries.
- Be the "internal champion" - perform a daily check on the website, check sales available, product available, choice of imagery etc
As a SportPursuit employee we assume you will have a problem-solving mindset, and be able to respond to challenges with creative solutions. You will be a team player and will be willing to get stuck in, one of our key values at SportPursuit. We do however require a few specifics from you.
To be successful in this role you must have:
- Excellent English written and verbal communication skills
- Have a great eye for detail
- Self starter
- Strong analytical and PC skills, with the ability to quickly learn complex systems
- Work well under pressure and be able to think outside of the box and have a 'can do' attitude
- Be a real people person
- Strong team player
Nice to have but not essential:
- A love of sport is also a bonus, ideally triathlon, cycling, running, snow sports or hiking/walking
- Fluent in another language
Benefits:
- Friendly and dynamic working environment with a Core Hours working pattern!
- Holiday – get stuck into your adventures. 25 days of holiday a year as standard with the opportunity to purchase an additional 5 days extra! Our Bank Holidays are flexible as well.
- Work anywhere in the world for up to 30 working days a year!
- Workplace pension - we're set up with The People's Pension to make sure we're contributing to help you save for retirement.
- Learning and Development budget available to all employees.
- Staff discount for access to great quality kit.
- Lunch & Learn sessions.
- Socials – A social budget which grows every time we hit budget, with a social team that just loves using it!
- Hybrid working model where we are mostly remote. But don't worry, when you're in the office we'll have lots of free food and drink - help yourself to tea and coffee as well as healthy snacks and fresh fruit. Other treats are also on hand - Chocolate Hobnobs are an office favourite
About us:
SportPursuit fuels sporting adventure with affordable, great quality kit. Founded in 2011, SportPursuit is an innovative online retailer with over 8 million members across the UK, Europe and beyond. We hunt down the best deals available online on a wide range of quality sports and outdoor brands and create an inspiring, personalised shopping experience for each customer. Everyone in the SportPursuit team has the opportunity to make a difference and help grow the business.
Diversity at SportPursuit:
SportPursuit recruits, employs, trains and promotes regardless of race, religion, colour, national origin, sex, disability, age, gender identity and/or expression, or any other protected status. SportPursuit is dedicated to nurturing an inclusive environment where employees can bring their full selves to work. We celebrate diversity of thought and recognise the strength and dynamism that comes with it.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Additional leave
- Company events
- Cycle to work scheme
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in LONDON
