Customer Service Representative - Claims Handler Newcastle upon Tyne, England
Job description
General information
Job Title
Customer Service Representative - Claims Handler
Ref #
8307
Location
Newcastle
Department
Claims Customer Service (new)
Business Area
Claims Customer Experience
Working time
Full-Time
Date Published
14-07-2023
Serving our customers, communities, and planet a little better every day.
Salary: £22,000 to £27,500, depending on experience
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Working Hours*: Full time, 36 hours per week
As a Tesco Bank Customer Service Representative within our Claims Handling team, you’ll be supporting our customers through their claims journey, from notification to settlement, ensuring the highest standards of customer service and creating exceptional experiences.
After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ working model.
In this blended working model, you will spend most of your time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.
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The Role:*
- You will be conducting information gathering and data processing activities to support the administration of insurance claims
- Reviewing claims documentation to identify further information required and allocating cases to specialists and investigators as required
- Interviewing claimants to evaluate straightforward low-value claims
- Receiving inbound calls and assisting callers, or those making enquiries by email or mail with requests for information, directing more complex matters to colleagues as necessary
- Initiating contact internally and externally to convey requests, provide instructions or obtain information on behalf of senior colleagues
- You will receive full training, with the support and tools required to be successful
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What you’ll bring:*
- Customer Service experience with a background in Claims Handling is preferred but not essential
- The ability and experience to make decisions based on information presented
- Excellent written and verbal communication abilities, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for our customers
The Perks:
You'll be working hard to do your best by our customers, so we want to make sure we're doing our best by you.
- Embrace the benefits of our Colleague Clubcard, your gateway to exclusive advantages. Enjoy a 10% discount that increase to 15% every payday, spanning across a 4-day window for shopping at Tesco stores and online.
- As an added perk, share the goodness with a family member or friend through a secondary card.
- Enhance your mental and physical wellbeing with our comprehensive benefits package, encompassing the Virtual GP Service. This invaluable resource grants you and your family free access to round-the-clock doctor's appointments 365 days a year. Additionally, explore our cycle-to-work scheme, promoting a healthier lifestyle and environmentally friendly commuting options.
- Indulge in a generous holiday allowance of 7.2 weeks, including Bank Holidays. Additionally, you can seize the chance to acquire extra days through our optional purchase scheme.
- Embrace our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
- Unlock fantastic offers and discounts on well-known brands, helping you save on your everyday expenses.
- Prepare for your retirement with our robust savings plan, featuring a pension scheme that offers a 1:1 match on contributions, up to 7.5%.
- Receive life assurance coverage equivalent to up to five times your contractual salary as a member of our pension scheme.
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All successful candidates must complete pre-employment screening checks. As part of this clearance, we will request and assess Right to Work in the UK, criminal record, and credit checks.*
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?
We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
Job Type: Full-time
Salary: £22,000.00-£27,500.00 per year
