Customer Service Representative Remote
Job description
Waggel Pet Insurance
Customer Service Representative
We created Waggel because we believe technology can make pet ownership easier and more affordable for dog and cat owners.
We want Waggel to be the ultimate pet membership platform covering all aspects of pet ownership from health and nutrition to insurance and communities.
We are all about making sure that our members are treated like gold and that we live up to our promise of making insurance easy and rewarding. As a Customer Service Representative your job will be to help deliver on this promise.
Person:
- Energetic - You love to speak with people and happy to roll up your sleeves
- Confident communicator - Happy to chat the lingo and have the ability to simplify complicated insurance jargon
- Independent - You are comfortable with responsibility and accountability.
- Proactive - Stay on top of complaints so that customers feel heard.
- Customer-centric - The customer experience is always put first.
- Empathetic - Confident handling difficult conversations and able to be there for our customers during the challenging times when they need us the most.
Your responsibilities:
- Handle all types of customer queries from start to finish with both potential customers and existing customers. This will include telephone conversations, real time messaging and answering emails.
- Keeping customers in the loop. We want you to be hands-on with Waggel members. Pet insurance is scary and confusing and we believe that these feelings can be mitigated by being as human as possible.
- Liaising with Customer Champions and other team members regarding customer queries and concerns.
- Going the extra mile. We provide gifts for happy moments and write cards for the sad. We want you to take the initiative on what that “extra mile” means..
Requirements:
- 3-5 years of customer service experience
- 2+ years experience working in a veterinary/animal background is beneficial but not required
- Love people, but love their pets more.
- Have an edge. We want somebody that is keen to change things up.
- Team mentality - we work together, take risks together, celebrate together and stay humble together.
An experienced veterinary receptionist would make an ideal candidate for this role.
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Company events
- Unlimited paid holidays
- Work from home
Schedule:
- Monday to Friday
Experience:
- Customer support: 3 years (required)
- Veterinary: 2 years (preferred)
Work Location: Remote
