Customer Service Representative Norwich, England
Job description
Location: Norwich
Salary: £18,000 - £45,000 per annum
A fantastic opportunity is available for a Customer Service Executive / Appointment Maker / Call Centre Agent to join our client. Based in Hellesdon, Norwich, the successful candidate will earn an hourly rate plus generous commission, with OTE of £18,000 – £45,000, working up to 4 days a week.
When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. The company has an ethos of promoting from within, so there will be opportunities readily available for the successful Customer Service Advisor to progress to areas such as Team Leader and Senior Floor Leader given the right attitude.
As an Appointment Maker / Call Centre Agent your main responsibilities will include but are not limited to:
- Making outbound calls
- Processing customers applications and converting to appointments/leads
- Building rapport with customers
- Updating the CRM system
- Meeting KPI’s
- WARM CALLING ONLY
To become part of the team as a Customer Service Advisor the candidate must be driven and enthusiastic. The company are looking for someone who relishes problem solving and ensuring customers get the best service possible.
In addition, the following key skills are essential:
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Job Type: Permanent
Salary: £18,000.00-£25,668.88 per year
Benefits:
- Company car
Flexible Language Requirement:
- English not required
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Norwich: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Salary: £18,000.00-£45,000.00 per year
Benefits:
- Company car
- Flexitime
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Holidays
- No weekends
Work Location: In person
