Customer Service Representative Bicester
Job description
Department 1 Fleet/CTC Location 1 Bicester Rank/Grade 1 TVP Broad Band 2E Salary 1 Band 2E, circa £25,148 per annum plus benefits, rising to Band 3F, circa £28,626 per annum plus benefits upon completion of all required role training Part/Full Time 1 Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated Type of Contract 1 Permanent Job Advert 1 Chiltern Transport Consortium (CTC) is an innovative cross-border collaborative service that provides a high quality fleet provision for seven police organisations nationally. As a long-standing collaboration, CTC continues to grow, offering best value for money for all forces through continuing to deliver efficiency savings. We are now looking to recruit a Customer Service Representative to provide full back office fleet support for the day to-day operations for all Chiltern Transport Consortium member forces, consisting of Thames Valley Police, British Transport Police, Civil Nuclear Constabulary, Cambridgeshire Constabulary, Bedfordshire Police, Hertfordshire Constabulary and National Investigation Service. The role holder will be responsible for maintaining a wide range of databases, and will be confident working in a fast paced, varied environment. Further duties include being the first point of contact for e-mail and telephone queries, managing all vehicle hire bookings and fuel card requests, processing all speeding and penalty charge notices and conducting monthly data reports, whilst ensuring a compliant, effective and efficient service delivery at all times. Proven administrative skills are required with previous experience of answering queries, escalating them where necessary and handling/resolving complaints. You will possess a high level of attention to detail and a sound knowledge of Microsoft packages, in particular MS Excel. The ability to work accurately with high attention to detail to set deadlines is essential, alongside possessing excellent time management skills to prioritise your own workload. As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. If you have any queries please contact the Recruitment Team at [email protected] quoting reference 20812. We will endeavour to respond to your query as quickly as possible. Please use Google Chrome when completing your application, wherever possible, as this will enhance performance. The closing date for enquiries and receipt of completed applications is Sunday 29th October 2023. Find out more about our roles here. #LI-Onsite (for on site working) At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us. Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce. Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You. Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential. Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference. Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
