Customer Service Representative Bradford, Yorkshire and the Humber, England
Job description
Sky Recruitment Solutions have a fantastic new job opportunity for a Customer Service Representative to start immediately at manufacturing facility based in Bradford , BD4 area.
Our client manufacture, process and distribute glass in the UK under their brand name, using the most advanced glass and coating technology. They offer a wide range of innovative flat glass solutions for the construction industry, including the patented structural glazing system. They also manufacture and supply products for non-building related applications such as digital signage and display.
The role requires the following responsibilities & duties:
- To deal with customer requests and enquiries promptly, efficiently, and professionally to provide excellent levels of customer service and satisfaction.
- To handle customer complaints professionally and in accordance with company procedure to bring about a prompt resolution.
- To ensure all orders, requests and appropriate documentation are processed efficiently and accurately to ensure we complete within the agreed time scales and minimise cost of quality.
- To work with and liaise with team members and departments to ensure orders and requests are fulfilled as agreed on time in full in a cost-effective manner.
- Monitor Customer ordering patterns & liaise with members of the Team
- To be proactive in developing sales relationships directly with customers, in order to grow sales and seek new opportunities, with existing and new customers for both new and existing products.
- To work with and support the Commercial team to help achieve planned volume and profit contribution targets.
- To work closely with the Credit Control function of the business to assist within the Customer Service team to help Deliver Accounts receivables KPI’s
- To play an active role in the process of achieving best practice in Customer Service standards at the site to ensure the branch achieves the required customer satisfaction target of IIC 3 star status by FY18
- Engage all Customer Service team in Branch Site improvement Plan to improve site performance
- Ensure Customer service team are fully engaged & implementing Best in Glass for Customer to meet our targets of being judged Best in Glass by Customer, Our Team & our Shareholder.
Candidate Requirements:
- Previous Customer service experience.
- Previous Administrator experience.
- Computer literate
- Punctual & reliable
**** DRUG AND ALCOHOL TEST WILL BE REQUIRED BY THE CLIENT BEFORE CANDIDATE WILL BE ACCEPTED FOR THE ROLE****
Shifts -
Monday - Friday 8am - 4pm
Salary - £11.84
This is a Temporary position with possibility that there will be a permanent contract opportunity.
If you think the job is a good fit for you , Please apply through indeed or through the link to our site below:
https://skyrecruitmentsolutions.co.uk/jobs-all/customer-service-representative-2/
Job Types: Full-time, Temporary contract
Salary: £11.84 per hour
Benefits:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bradford, BD4: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you confident you will pass the Drug & Alcohol test?
Experience:
- Administrative: 1 year (required)
- Sales: 1 year (preferred)
Work Location: In person
