Customer Service Representative

Customer Service Representative Remote

Raisin
Full Time Remote 10.56 - 12.04 GBP Today
Job description

Team

This is a unique Customer Support Agent role, ideal for someone who is looking to put the clients’ interests first and contributing to a positive customer experience. If you are eager to develop yourself professionally and make a positive, tangible impact to the wider business, we want to hear from you!

This is an exciting customer service role which will see you handling a variety of tasks which may change from week to week, and requires the flexibility to adapt alongside our business requirements.

Your Responsibilities

  • You are the contact person for our customers and handle mainly written customer enquiries and occasionally telephone calls independently and competently.
  • You inspire with your friendly manner and our customers feel in good hands with you, thus contributing to customer satisfaction.
  • You professionally handle enquiries about the account opening andinvestment process, right through to basic tax issues.
  • You respond to and resolve customer complaints with assistance.
  • You gain a detailed product knowledge in order to resolve customer enquiries.
  • You ensure customer matters are resolved to a satisfactory conclusion.
  • You adhere to our data control principles.
  • You work well alongside a diverse workforce, based both in the UK and across Europe.
Your Profile

  • Professional experience in the field of customer support desirable, regardless of the sector.
  • You possess strong communication skills, both written and oral.
  • You demonstrate high attention to detail and focus on priorities.
  • You have proficient MS Office (or google equivalent) and IT skills.
  • and are open to learning new programmes.
  • You are flexible and open to a new challenge.
  • You speak and write English at a native-speaker level.
Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.

As part of the Raisin UK team, you benefit from:
Investment in your development with an annual personal training budget of £1,500 and 4 full training days per year.
Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
We are hybrid working, we are in the office twice a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
We offer 25 days + Bank Holidays of holiday a year.
One day birthday leave and gift voucher to celebrate your birthday.
We offer you a company stakeholder pension.
The opportunity to experience our annual retreats in exciting European cities and other team building events.

Customer Service Representative
Raisin

www.raisin.com
Berlin, Germany
Dr. Tamaz Georgadze
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Banking & Lending
Finance
2013
Related Jobs

All Related Listed jobs

Assistant Accountant
GetGround London, England 30000 - 46000 GBP ANNUAL Today

Assist with data entry and other administrative tasks as required. Support for conferences and professional learning & development.

School Receptionist/Administrative Assistant
St. Catherine's Catholic School Bexley, England 23500 - 30000 GBP ANNUAL Today

To act as the first point of contact for the school: welcoming visitors and responding to telephone and email enquiries in a helpful and constructive manner and

Production Worker Backshift
DMD-2000 Aberdeen, Scotland 10.52 GBP HOURLY Today

This is a family run business with a good mix of staff, some of over 15 years. This position is Backshift, starting 1430-2300, the position requires a keen eye

Administrative Assistant
Manchester University NHS Foundation Trust United Kingdom 22383 GBP ANNUAL Today

Weve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and

Kitchen Assistant
Blue Apple Contract Catering Gatwick, England 12 GBP HOURLY Today

Previous experience of working in a fast-paced kitchen environment is essential and if youve worked in a restaurant or hospitality setting, that will be a