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We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones – resolving queries, making amendments to existing policies and policy renewals. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

• Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewals
• Respond to customer and broker queries about their insurance policies via phone and email
• Provide accurate information to customers and brokers about their insurance policy
• Maintain effective working relationships with brokers and other stakeholders
• Produce policy documentation, creating and issuing correspondence to customers and brokers
• Build your knowledge of our products and services to become a subject matter expert
• Play your part in a culture of change as an individual and as a team member

We’d like to hear from you if you have

• The ability to work, both, as part of a team and independently
• A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence
• A keen eye for detail and high level of accuracy
• A deep understanding of what good customer service involves
• Excellent organisational skills and the ability to prioritise
• The drive to continually improve the way we work and the services we provide

What you'll get in return

• Training and Support
• Flexible employee benefits including a range of discounts from retailers
• Bonus opportunities
• Annual salary review
• Opportunities to progress your career with ERS