Customer Service Representative

Customer Service Representative Sutton Coldfield, England

Evolution Vaping Ltd
Full Time Sutton Coldfield, England 11 GBP HOURLY Today
Job description

Evolution Vaping have an exciting opportunity for a Customer Service Representative to join our friendly team based at Maybrook Business Park in Sutton Coldfield.

The role of Customer Service Representative will involve interacting with customers throughout the day and will be the main point of contact for our company’s client base.

The successful candidate will have previous experience in a customer service role with excellent telephone manor and problem-solving skills to ensure that customers receive the best possible service. The applicant must able to have difficult conversations and demonstrate excellent communication skills. You must be able to work as part of a team but also able to work individually using your own initiative. Vaping knowledge is preferred but not essential.

Key Responsibilities include:

· Dealing with Customer Complaints, Returns and Queries

· Escalating enquiries to the appropriate team, when necessary

· Checking product or service availability

· Passing customer feedback onto the product or sales team to improve the company’s performance

· Handling incoming customer calls

· Live web chats adhering to the customer’s needs

· Providing the appropriate service and information or referring clients to another department

· Resolving customer complaints

· Maintaining an excellent customer relationship

· Logging faults and ordering replacement products

· Responding to customer reviews and feedback

· Dealing with lost parcel claims

· Liaise with couriers and arrange courier collections

· Deal with postal and dispatch issues

Job Type: Full-time, Permanent – 45 hours per week

Salary: £11.00 per hour

Staff Benefits:

  • Casual dress code
  • Free on-site parking
  • Staff discount
  • On-site Gym

All successful applicants will be contacted directly. If you do not hear from us within 4 weeks of your application, please presume you have been unsuccessful on this occasion.

Job Type: Full-time

Salary: £11.00 per hour

Ability to commute/relocate:

  • Sutton Coldfield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 1

Customer Service Representative
Evolution Vaping Ltd

Related Jobs

All Related Listed jobs

Packer
Hanto Recruitment Norwich, England 11.5 GBP HOURLY Today

The Picker / Packer Operator is responsible for producing packaged products in a safe and efficient manner, following site safety procedures.

Social Worker (Adults)
Cornwall Council Cornwall 31698 - 41703 GBP ANNUAL Today

Welcome bonus of 4000 for qualified Social Workers who are new to social work in Cornwall and have completed their ASYE. Grade 3 Social Worker (Adults).

Warehouse Operative PM Shifts
gap trading Swindon, Wiltshire, South West England, England 11.13 GBP HOURLY Today

General warehouse duties include using an automated system (caddy pick) to pick products onto cages to be dispatched to store. Contract Type: Temp to Perm.

Greggs Team Member
EG Group Stirling, Scotland 10.5 GBP HOURLY Today

Hourly Rate: 10.50 above 18 | 7.05 aged 17 | 6.50 aged 16. Hours: Part-Time / Full-Time Hours Available / Permanent. Bonus Scheme: Quarterly Bonus Incentive!

Cashier
Pilpel London, England 11 GBP HOURLY Today

Pilpel family is looking for strong, friendly Cashiers. If you love working in a team, believe in amazing customer service, you are kind and have a positive