Customer Service Representative London, England
Job description
Customer Service Representative
Chi Chi London is the prettiest brand in the UK & we want you to be a part of our dream. Join us and help grow the brand into the number one occasion wear specialist worldwide. Our focus is dynamic digital growth & with your strategy and ideas, we know we can achieve it together. We're a young brand, with room for you to progress, explore your potential and deliver something we can all be proud of. We like to be disruptive, think outside the box and move at lightening pace. We don't expect perfection, just to do your best. If you're determined, willing to jump on this roller coaster and have a fantastic time in the process, then you're already in the right place!
Nominated Best Digital retailer & Best App (Drapers Digital Awards) / Fast Track 100 Company - 49th fastest growing private company in the UK - (Sunday Times / Virgin)
The role
- Working hours: 35 hours per week - Shifts from Monday Friday, 8.00am-4.00pm with potentially two late nights per week (working till 6pm)
- Ensuring customers queries are answered with the aim of a first time resolution and within our agreed response time
- Achieving Key Performance Indicator's whilst maintaining excellent quality
- Handling customers across different platforms, including Social Media, Email and phone calls
- To ensure the best Customer Care journey is given to all customers
- Handling sensitive information
- You will work with your colleagues across Customer Service to identify and highlight trends in any customer queries
Requirements
- Proven previous involvement in a Customer Care role (face to face or in a contact centre)
- Good computer and typing skills
- Excellent written and verbal communication skills
- The ability to work in a team
- Good attention to detail
- Flexibility
What are we like to work for?
So what's in it for you? Working for Chi Chi London will offer you plenty of career development and support as we are committed to offering high standards of training. A key factor in our success is our focus on people. We are looking for people who are passionate about working within fashion retail, dedicated to driving sales and above all, excited about the future with Chi Chi London.
The Benefits
31 days paid holiday a year / One extra days holiday on your birthday / Pension scheme / 30% staff discount / Perkbox / Regular company social events / Pay day treats / Employee of the month awards / Plus lots more!
Location
North London (Enfield) *15 minutes by train from Liverpool Street Station & 5 minutes by train from Tottenham Hale Station
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Wellness programme
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Monday to Friday
