CUSTOMER SERVICE REPRESENTATIVE Cardiff, Wales
Job description
About The Service
A Customer Services Representative is required to join the team; you will need to be committed to understanding, supporting and advising a wide range of customers who make enquiries concerning all Council services through multiple channels of access.
About the job
The Contact Centre currently operates between 8:30am – 8pm (currently 6pm) Monday to Friday and an appropriate shift pattern is in place, however these hours/days may be subject to change. This post is office based. Full training will be given and no previous experience in a call / contact centre environment is necessary. Full details of the posts are available on the Job Description and Personal specification. You can complete the application online, to do this go to www.cardiff.gov.uk/jobs.
What We Are Looking For From You
Successful candidates should be team players with a good appreciation of maximising the benefits of information technology in a customer-focused environment. The ability to analyse and empathise with customer circumstances and offer accurate, meaningful advice to customers and fellow team members is an important part of the job.
Additional information
The successful applicants should be able to communicate effectively in Welsh to Level 4 – Advanced. This vacancy is suitable for post share. We welcome applications in both English and Welsh. Applications received in English will not be treated less favourably than Welsh applications. Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post. Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website: Important information you need read in order to complete your application:- • Application Guidance • Applying for jobs with us • Behavioural Competency Framework Additional Information:- • Employee Charter • Recruitment of Ex-Offenders • Privacy Notice This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg
Job Reference: RES01031
