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Job description

About us

Cab My Ride is a small business in Southampton. We are professional, agile and innovative.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities
• Wellness programs

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements and skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Job Type: Full-time

Salary: £19,000.00-£27,000.00 per year

Benefits:

• Work from home

Schedule:

• 10 hour shift
• Day shift
• Every weekend
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Southampton: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person

Expected start date: 22/05/2023