Customer Service Representative Belfast, Northern Ireland
Job description
Hybrid working in Belfast – a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Full time & Permanent (includes evenings and weekends on a rota basis)
Competitive Salary of £22,000pa + Bonus & Benefits
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A bit about us:
At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we're positive, we’re brave and we own it.
The Role:
As a Customer Contact Colleague, you will be responsible for answering Inbound calls from customers, answering a variety of questions regarding their finance plans and coming to the best solution for the customer. You will have to be empathetic over the phone and make sure to understand everyone’s circumstance and ending the call with a positive outcome for the customer.
Key Responsibilities:
Speaking with customers over the phone via inbound calling
Empathising and engaging with customers, getting them to tell their story and explain their situation
To deliver a professional and consistent level of customer service
Provide telephone-based support and guidance to customers
Keeping internal systems up to date
Skills & Attributes:
Ability to empathise and actively listen to customers
Previous experience in customer-facing roles
Ability to communicate with customers clearly and confidently over the phone
Ability to prioritise and organise workload
IT Skills
Could this be you?
BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.
What’s in it for you?
As well as working for a Top Employer UK 2023 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary of £22,000, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. Not to mention the all-important 20 days holiday + bank holidays each year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: https://www.youtube.com/playlist?list=PLQUzrPfMI6WNvADKdIPqN9PpY9vjjswdQ or follow this link to learn more about careers at BNP Paribas Personal Finance: https://www.bnpparibas-pf.co.uk/careers/.
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