Customer Service Representative Sheffield, England
Job description
Contract: 12-month Fixed term contract
Working hours:, 37.5 hours per week, Monday to Friday between 8.30am - 4.30pm (1 day a week 9.30am - 5.30pm)
Hybrid: Office and home working. A minimum of 1 day a week working in our Head Office, Sheffield, S35 2PW. Employees are able to utilise our office facilities more should they wish to. This can vary depending upon work requirements. We offer free onsite parking.
If you have a passion for working with customers, then this is the job for you!
As a Customer Service Representative you are responsible for providing an exceptional service to new and existing customers contacting our Customer Care Contact Centre. You’ll be joining an ambitious, hardworking and supportive Customer Service team who thrive from customer satisfaction.
Providing the best experience to each customer is essential as our products and services help to protect and improve the health of people, so we are looking for someone who has proven experience working in a customer focused role.
Your main responsibilities will be:
- Answering incoming calls from customers and take appropriate action for each call
- Processing orders, ensuring the timely despatch of products and liaising with other relevant departments
- Monitoring the queries on a daily basis ensuring that all queries are responded to within agreed timescales, including the generation of reports from CRM (Salesforce.com)
- Maintaining key account activity; seeking feedback actively, analysing information and looking at ways to improve our relationship
- Monitoring and actioning Customer Care e-mails ensuring actions are taken to provide the customer with a suitable resolution, and feedback on their requests
- Establishing and maintaining effective relationships with all teams within the company
What you’ll need to succeed:
- Excellent customer service skills and experience with dealing with customers over the telephone
- Strong interpersonal and excellent communication skills – at all levels
- Team player with the ability to work unsupervised using own initiative
- Ability to meet deadlines
- Problem solving skills
In return we will provide the following benefits:
- 27 days annual leave plus bank holidays
- Potential annual bonus scheme
- Free onsite parking, tea and coffee
- Onsite subsidised canteen
- Company Pension scheme - employer contribution match up to 7%
- Life assurance 3 x annual salary
- Group Income Protection Scheme
- Private Medical Insurance option
- Occupational Sick Pay
- Assistance with further study
- Learning and development opportunities
- Enhanced family friendly payments
- Aviva Employee Assistance Programme which includes access to digital wellbeing programmes
- Aviva DigiCare Workplace App which includes access to a free digital GP and a health check
- Recognition and long service awards
- Professional subscription reimbursement when required for your role
- Health and wellbeing activities
- Financial education support
- Access to our benefits app with fantastic discounts from hundreds of retailers and instant access to your digital payslip
Optional benefits:
- Westfield Health Cash Plan
- Blue Light Card
- Discounted gym membership
- Cycle to work scheme
- Costco Wholesale membership
- WSL – 40% off Will writing service
- Taste Card
To find out more about working at B. Braun, search #weareteambb on LinkedIn, Instagram, Twitter and Facebook.
