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Job description

Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every customer you speak to? Then this would be the role for you! We are looking for highly motivated and customer focused individuals to join our customer service team in Norwich.

We have both full-time and part-time opportunities (minimum 24 hours) with flexible hours and shifts to suit your lifestyle as our contact centre is open Monday -Friday 8:00 – 20:00, 9:00 – 17:00 on Saturday and 10:00 – 16:00 on Sunday. Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

Experience in the insurance industry is not essential, we will provide extensive training which you are required to attend for 5 weeks in our Norwich office and on a full-time basis.

A bit about the job:

In this role you will be providing telephone support to our customers, processing and servicing their home insurance policies, gathering the correct information professionally and efficiently. You will take time to understand the needs of our customers by answering a volume of calls, building rapport and tailoring the product to suit their needs. You will need to be capable of utilising a range of systems simultaneously and working in a dynamic team. We flex hours and working patterns to suit our customers, business, and you.

Skills and experience we’re looking for:

• A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills
• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first
• Proficient typing and IT skills and the ability to work in a fast-paced environment
• Ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone
• Embrace and support change, matched with the ability to share ideas and suggestions to improve our customers’ journey
• Passionate to learn and self-develop
• Previous customer service experience is desirable but not essential as full training will be provided

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £21,700 with the opportunity to progress and receive structured salary increases up to £25,000
• Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva’s)
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communitiesand use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a lookto learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone– we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 24 per week

Salary: £21,700.00-£25,000.00 per year

Benefits:

• Employee discount
• Free parking
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: Hybrid remote in Norwich, NR1 3NG

Reference ID: R-127684