Customer Service Representative

Customer Service Representative Plymouth, England

Arc LED
Full Time Plymouth, England 28000 GBP ANNUAL Today
Job description

About us

Arc LED is a small business in Plymouth. We are professional, customer-centric and demanding.

Our work environment includes:

  • Modern office setting
  • Growth opportunities

We have an exciting opportunity for a sales consultant to join a market-leading LED Strip, Profile & Lighting company based in Plymouth. Arc LED is the UK’s leading supplier of LED strips and profiles to trade and retail customers. Offering a diverse and unique range of lighting options, with design service and a wealth of product knowledge. Arc LED has become a household name in the modern electrical industry, as well as influencing design and finish in some spectacular projects.

About the role

  • Deliver exceptional customer service at all times, positive actions, communication and body language; assisting customers in a timely manner with any query and after-sales care
  • Generate sales by maximising every sales opportunity to ensure sales targets are achieved
  • Demonstrate brand and product knowledge, based upon existing knowledge and training provided, as well as keeping up to date with product development and competitors
  • Build client network through effective new business development and lead generation
  • Maintain the showroom and visual display to a high standard.
  • Identify and communicate customers and department needs to the department manager to improve customers relations
  • Be a brand ambassador; represent the company in your appearance and communication with the customer

About you

  • Ability to work as part of a team with co-workers and managers
  • Continually strives to deliver exceptional customer service and self-development
  • Knowledgeable about lighting options and lighting brands
  • Proactive in their approach to developing leads and new business
  • A self-starter; motivated and highly organised
  • Excellent communication skills
  • Electrical experience is not necessary, full training will be provided.
  • Willingness to learn a niche market and gain new knowledge in the lighting market is required.

22-28K PA Base Salary dependent on experience.

We welcome applications from people from a diverse range of backgrounds and cultures and we are committed to equality of opportunity regardless of race or racial group, religion or belief, disability, age, sexual orientation, sex, gender re-assignment, and gender identity, marriage, and civil partnership.

No Agencies Please

Job Type: Full-time

Salary: Up to £28,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Plymouth: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

Reference ID: ARC-AP2423

Customer Service Representative
Arc LED

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