Customer Service Representative Stockport, England
Job description
Customer Services Representative
Do you have a passion for working with people and communicating with others? Do you gain satisfaction from knowing you have solved a problem and assisted somebody else? Would you like to work as part of a collective team increasing company sales through providing a world class customer experience? Then we want you to be a face for our company. Calling all outgoing individuals, we have a great opportunity for you to play a key role in helping to develop an international business.
We are looking for Customer Service Representatives to assist in propelling us to record breaking turnover by being a first port of call for our customer base within our growing Sales team. Your role will be essential in ensuring the satisfaction of our customers by helping them to receive the help and support they need, contributing to our future growth and success. You will be working as part of a Customer Service team undertaking day-to-day interactions within the inbound sales process, supplementing our Inside Sales team who are responsible for focusing on sales opportunities.
Apollo Scientific are specialists in the manufacture and supply of aromatic, heterocyclic and aliphatic compounds, fluorochemicals and life sciences reagents, offering unrivalled service and expertise in the sourcing and manufacture of available and novel products. Our commitment to excellence, alongside our readily stocked and competitively priced range, makes us the trusted partner of choice for chemists, researchers, distributors, and manufacturers across a wide range of industries. We are a socially responsible company being rated at Platinum Level by EcoVadis, placing us within the top 1% of companies rated within our industry, as well as recent signatories to the United Nations Global Compact (UNGC). Our aim is to grow our business responsibly through reducing environmental impacts and ensuring the highest level of social and ethical standards.
You will be confident and out-going with a positive attitude and somebody who gains satisfaction from assisting others. Good organisational skills are a must, as is the ability to handle a high throughput of work both efficiently and effectively to a high standard. As full training will be provided on the job then entry level applicants will be considered, and no prior chemical knowledge is required.
Key tasks:
- Main point of contact between Apollo and the customer.
- Manage the sales inbox, processing orders and handling customer enquiries as required.
- Preparing and managing quotations, order book and delivery processes.
- Resolving customer issues in a timely manner.
- General administration including answering the phones and answering webchat.
- Escalating technical enquiries to relevant personnel within the team.
- Adhere to the Companys Management System (ISO9001) which contains all departmental procedures and SOPs and all other standard company rules and regulation including the Environmental Policy. Ensuring all activities in department are carried out in accordance with the H&S policy.
Skills/ Competencies Required:
- Strong GCSE, or equivalent, grades in core subjects
- Friendly and outgoing persona
- Strong and confident communicator
- Effective organisational skills
- Good listening skills
- High level of empathy
- Good time management
- Can do attitude.
- Good IT skills with full competence within Microsoft 365 package, SAP Business One, webchat software (advantageous)
- Quick thinker and good ability to problem solve.
Package offered:
- Hours- 37½ hours per week, Monday to Friday, office based (Bredbury, Stockport).
- Starting salary - £22,500 to £25,000 depending on experience.
- Bonus package available related to company profitability.
- Excellent Pension - Group personal pension (company contribution of 7.5%, employees 5%).
- Holidays - 24 days per year plus bank holidays (increases in line with length of service).
- Free access to on-site gym.
How to apply:-
