Customer Service & Operations Analyst, Transaction Monitoring Edinburgh, Scotland
Job description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service & Operations Analyst in Transaction Monitoring
- In your new role, you’ll be using your training and knowledge to help detect and prevent financial crime
- You’ll be monitoring and investigating transactions and subsequently producing reports to protect people, family and businesses
- This role offers great career development opportunities with a relevant training and accreditation programme and ongoing one-on-one support
- Starting in February, this role offers a hybrid working model post completion of your accreditation, with two days per week in the office with your team
What you'll do
You'll be joining a specialist Transaction Monitoring team, where you'll work with your colleagues to deliver the most successful outcomes for the business and our customers. As a key respondent to customer queries, you'll investigate transactions, while accurately gathering all the information needed to produce an outcomes report. You'll be coached and mentored to ensure that this is completed within an agreed timescale and standards.
Day-to-day, you’ll be:
- Accurately investigating queries, raising those with relevant parties, and escalating where needed
- Making sure processing is performed accurately and within an agreed turn-around time
- Participating in initiatives that help improve our customer service, processes and procedures
- Reviewing processing errors to help identify trends and training needs
The skills you'll need
We're looking for someone with a strong working knowledge of Anti-Money Laundering processes and procedures. You'll demonstrate an awareness of up-to-date trends, policies, and regulations, as well as have knowledge of internal or external appropriate products, processes, and banking systems.
You'll also need:
- An understanding of the financial services industry and our customers
- The ability and enthusiasm to develop yourself and support others
- A keen eye for detail and the ability to work within agreed timescales
- Good written and spoken communication skills
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
