Customer Service & Operations Analyst

Customer Service & Operations Analyst Southend-on-Sea, England

NatWest Group
Full Time Southend-on-Sea, England 19800 - 24000 GBP ANNUAL Today
Job description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service & Operations Analyst

  • This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
  • You’ll be actively participating in initiatives to improve customer service, processes and procedures
  • You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
  • This role is office based

What you'll do

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

  • Experience of analysing and using performance data
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

Customer Service & Operations Analyst
NatWest Group

https://www.natwestgroup.com
Edinburgh, United Kingdom
Paul Thwaite
$10+ billion (USD)
10000+ Employees
Company - Public
Banking & Lending
Finance
1727
Related Jobs

All Related Listed jobs

Professors in the Arts (0.5fte)
Leeds Beckett University Leeds, England Today

You should have experience of successful supervision and graduation of doctoral students and delivering teaching at all levels or equivalent experience in

Company Car Administrator
DHL Supply Chain Crewe, England 11.15 GBP HOURLY Today

Answering customer calls, dealing with queries. As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at

Fibre Engineers / Fibre Pullers
The Recruitment Boutique Frimley, England 18.75 GBP HOURLY Today

As the successful candidate, you will have at least 18 months of experience and knowledge of fibre optic cable pulling / blowing. The position is full-time.

pharmacy technician
Practice Plus Group Wellingborough, England 38730 - GBP HOURLY Today

About The Role

ADD TO LIFE. EVERY LIFE

Treat more than just symptoms and develop more...

Reception/Admin Support
Derbyshire Healthcare NHS Foundation Trust Derby, England 22383 GBP ANNUAL Today

Applicants will need the confidence and experience to be able to deliver a high quality front of house reception/admin support service, including.