Customer Service & Operations Analyst, Anti-Money Laundering Manchester, England
Job description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service & Operations Analyst, Anti-Money Laundering
- Working with a supportive and collaborative team, you’ll be helping us to perform enhanced due diligence on our correspondent banking clients
- You’ll be supporting our bank to maintain our correspondent banking relationships by creating quality customer files and completing the review
- This role offers great career development opportunities with relevant training programmes and exposure for you and your work
- We offer different flexible working arrangements, which is why this role is hybrid and you'll be working two to three days in the office per week
What you'll do
Working in a specialist Financial Crime Prevention team, you’ll be delivering the most successful outcomes for our business and customers. As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.
Alongside this, you’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.
Day-to-day, you’ll be:
- Investigating queries before speaking with relevant parties and escalating where needed
- Compiling an enhanced and compliant customer due diligence file
- Making sure processing is performed accurately and within an agreed turnaround time
- Performing a holistic risk assessment and contributing to our purpose by keeping our bank safe
The skills you'll need
You’ll have knowledge and experience of working with financial crime processes and procedures, alongside an awareness of up-to-date trends, policies and regulations. You’ll also be able to work to deadlines and have high levels of attention to detail.
In addition, you'll have an understanding of Microsoft Excel, experience of writing risk assessments and the ability to identify red flags and address them appropriately, escalating where necessary.
Furthermore, you'll need:
- An understanding of the financial services industry and high-risk customers
- A customer due diligence background with knowledge of correspondent banking, from both a practical and subject matter perspective, anti-money laundering and financial crime
- Good written and verbal communication skills
- Excellent stakeholder management skills, both internally and externally
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
