Customer Service Officer Sale, England
Job description
Customer Service Officer
Permanent
Full Time
Location: Hybrid (Sale, Manchester)
Salary: Up to £24,000 per annum
Reports to: Customer Service Manager
Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements and apprenticeships to over 150,000 learners.
What’s the secret to our success? Simply put, we do things differently here!
The Client Journey is at the heart of what we do, understanding the wants and needs of our clients and providing a personalised experience, maximising our innovative technology and products. We are looking for like-minded, forward thinking, best in class Customer Service Officers to join our growing team.
Key benefits
- Training, qualifications, and apprenticeships. It’s what we do!
- 25 days holiday plus bank holidays, plus, birthday day off!
- Annual salary and living wage review
- Annual loyalty bonus - £100 for each year of service (uncapped)
- Cycle to work scheme
- Christmas and summer parties
- Christmas period closure
- Bi-weekly quiz club
- Break room and kitchen
- Free on-site parking
- 5-minute walk to Sale town centre
Key Responsibilities
Providing an unforgettable experience in every interaction with customers across all platforms including, e-mail, online chat, social media, and telephone.
- Understanding the wants and needs of customers to provide a tailored and personal experience that is focused on developing personal relationships
- Processing accurate data through the CRM System to co-ordinate timely response and resolution with other departments
- Providing Client assistance in the form of general support, on-boarding, and new system demonstration support
- Ensuring set KPIs are achieved with the assistance of Team leaders & Managers
- Handling and escalating Client complaints
Key skills
- Have excellent verbal and written communication skills
- Have good attention to detail
- Have outstanding organisation and time management skills
- Be prepared to work in a regulated environment
Key characteristics
Here are just a few of the essential soft skills you will need to successfully join our team:
- Be able to model our core Company behaviours of Courtesy, Team First, and Willingness to Learn
- To really care about our clients and go above and beyond to deliver the best service
- Be confident, positive, and ambitious with a “can do, will do” attitude
* We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you. *
Job Types: Full-time, Permanent
Salary: Up to £24,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Loyalty bonus
Ability to commute/relocate:
- Sale: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Sale
