Customer Service Officer Douglas, Scotland
Lloyds Banking Group
Full Time
Douglas, Scotland
23123 - 24340 GBP ANNUAL Today
Job description
End Date
Friday 16 June 2023
Salary Range
£23,123 - £24,340Agile Working Options
Job Description Summary
A full time Customer Service Officer role within the Account Onboarding & Services Centre based in Isle of Man.
Job Description
About us
Lloyds Banking Group is a leading UK-based financial services group. We provide a wide range of banking and financial services, focused primarily on retail and commercial customers.
About the role
This is a great opportunity to join our Account Services team. You'll work in a collaborative fashion helping to provide, support and improve customer service, while working closely with the wider Operations Centre and supporting our customer facing colleagues which will provide exciting new challenges.
Within this role you’ll be responsible for account opening and servicing for personal customers across the Islands business.
This role will suit someone who is able to prioritise daily workloads across varying tasks, and who possesses the skills and capability to resolve routine enquiries. You'll have confidence in handling customer queries, striving to resolve these where possible at first point of contact.
The role is based at Villiers House in Isle of Man.
Responsibilities include:
- Accurately processing customer details from account application forms to our core banking systems
- Placing and renewing Fixed Term Deposits and other Savings Accounts
- Responding to emails received from customers and other areas of our business
What are we looking for?
You’ll show a real interest in customer service and enjoy helping others, to ensure you provide positive outcomes for each customer, including those in vulnerable circumstances.
You'll demonstrate the Group Values, Behaviours and Codes of Responsibility and will support the priorities of the team.
You also take your own development seriously and wish to grow your skills and expertise.
You'll already have the following skills
- Good planning and prioritising skills
- Good interpersonal skills
- Excellent attention to detail
- Ability to maintain high levels of accuracy
What you’d get in return
We’ll give you a broad remuneration package which includes:
- A competitive salary
- A performance share bonus scheme
- A generous pension contribution
- Private health cover
- 22 days holiday plus bank holidays
- Share scheme options
Join us and together we’ll make it possible
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
