Customer Service Officer

Customer Service Officer Remote

Giant Precision Limited
Full Time Remote 21000 GBP ANNUAL Today
Job description

At giant group we have an exciting opportunity for an Customer Support Officer to join our growing team.

giant mission

Using 30 years of specialist knowledge we help organisations more effectively manage their workforce and with our people at the heart of what we do, we engage internally and externally with honesty and empathy.

about giant

For 30 years giant have provided specialist, end to end workforce management software and support services to recruitment agencies and corporate companies, internationally.

To understand more about giant and our services please browse our websites at:

www.giantpay.co.uk for workers

www.giantgroup.com for recruitment agencies

www.giantprecision.com for corporates

about the role

As the Employee Support Officer you will be the first point of contact for answering large volumes of inbound queries, both by telephone and email, providing exemplary customer service to field employees and our agency clients within agreed service level agreements.

Your ultimate objective is to is to provide exemplary support to field employees and our agency clients by accurately maintaining and providing high levels of customer satisfaction.

about you

Ideally you would be educated to degree level or at a minimum have 1 years’ experience within a customer service role delivering against service level agreements. Excellent professional and friendly attitude and be able to quickly develop a rapport with customers over live chat to deliver a customer 1st service.

You have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence.

Experience engaging with customers via inbound & outbound calls.

Proficient in Microsoft office Knowledge or experience of live chat

Understanding and striving to achieve the giant people values is essential.

career path

Your career path at giant will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the giant people values.

Understanding your aspirations ultimately helps us to guide your individual career path whether it is in your current role or in a different role that your skills and knowledge can be developed.

In this role there are a number of career path routes you can take. For example, you can become a senior, supervisor, manager, operations manager or alternatively you can work in customer services exclusively for any of our sister companies in precision 1st line support, screening, or financing.

training

We provide in-house certified training as well as role relevant accredited training to enable you to do the role efficiently.

giant people values

At giant we have people values that we always aspire to. They are the cornerstone of our culture:

personal growth: we strive to understand ourselves.

we are self-aware and in control of our insecurities, moods and emotions and their effect on others.

we control our reactions and think before speaking so we can empathize and understand other’s emotions and their views.

we are good at building rapport and relationships with others often by finding a common ground.

we take ownership of tasks/projects, whilst freely admitting our mistakes, and we stretch ourselves to grow (being nervous shows you are being stretched!),

clear communication

we listen well, encourage others to speak and we communicate in a straight-forward honest manner leaving nothing unsaid - we say the good & the bad! All whilst always being fair, respectful, and emotionally intelligent.

working as a team

we achieve goals together as a team, with humility not ego, where everyone is equal and feels safe to challenge others and have their views heard and always with a sense of humour!

Studies show that working for and with people who have emotional intelligence increases job happiness (satisfaction and motivation) exponentially. By following these values, we can be the best at what we do, provide greater job satisfaction for those around us and we can all grow to be the best version of ourselves!

giant appraise.

To help you progress in your career you will be set clear objectives and you will be expected to constantly give and receive feedback. Every three or six months (monthly in your first three months) you will have a straightforward review meeting discussing your achievements, the progress of your objectives, examples of how you have demonstrated the giant people values, together with any other relevant discussion points including of course any feedback (good and not so good!) on your line manager.

All our posts are subject pre-employment checks. We are committed to equal opportunities in employment and we look forward to all applicants and applicants with a disability who meet the minimum criteria for the job and to consider them on their abilities.

giant employee survey

We engage our people, understand their development needs, and adapt the way we work; this is demonstrated in our 2021 employee survey results which indicates on average giant employees are:

  • 97% are clear on their role
  • 93% understood their KPI’s
  • 93% understood objectives align with giant's mission and overall company objectives
  • 89% were trained and developed
  • 94% agreed that regular communication & teamwork take place

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

Job Types: Full-time, Permanent

Salary: £21,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Gym membership
  • Health & wellbeing programme
  • Life insurance
  • Work from home

Schedule:

  • Monday to Friday

COVID-19 considerations:
As per government guidelines

Experience:

  • Customer service: 2 years (preferred)
  • Complaint handling: 1 year (required)
  • telephone based customer service: 1 year (required)

Work Location: Remote

Reference ID: ESO
Expected start date: 11/09/2023

Customer Service Officer
Giant Precision Limited

www.giantprecision.com
London, United Kingdom
Matthew Brown
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Enterprise Software & Network Solutions
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