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Job reference: 002375

Salary: £39,109 - £46,953 per annum

Closing date: 25/06/2023

Department: Senate House Library

Location: London Senate House

Employment type: Open ended

Sub-Department: Customer Services and User Experience

Hours Per Week: 35

The University of London

The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.

We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.

We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners and 50,000 staff, delivering world-leading research across all disciplines.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.

Senate House Library

Senate House Library is the central library for the University of London and the School of Advanced Study. We are one of the UK's largest academic libraries for arts, humanities & social sciences and are home to many unique and distinctive special collections in the heart of London’s student and research community.

The Role

The successful candidate will lead and manage our Customer Services team which delivers a range of front-facing services to our 30,000 members. They will provide direction and leadership for the team as we continue to develop our services and improve our physical spaces. They will also contribute to (and potentially lead) service-wide projects which are part of the Library’s Transformation Programme.

The post holder will be part of the SHL Management Team. Whilst some prior staff management experience is important, candidates who can demonstrate creativity, a strong commitment to improving the user experience are encouraged to apply!

For an informal discussion about the role please feel free to contact Pete Williams, Deputy Director, Services.

Further Information

To be considered for this opportunity, please submit your application by clicking ‘apply for job’ at the bottom of this page before the closing date at midnight on Sunday 25th June 2023.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.

Pursuing excellence in education and equal opportunities.

www.london.ac.uk