customer service manager

customer service manager Remote

Tempting Recruitment
Full Time Remote 117000 - 12.04 GBP HOURLY Today
Job description

Head of Customer Services – West London – Great Career Opportunity


  • Are you a dynamic and results-oriented individual looking to positively impact Customer Services within the council's housing service?
  • Do you want to be part of a dynamic local authority with a fantastic working environment?
    If so, we have a great opportunity for you!



Contract: Until the 3 November 2023 with possible further extension
Salary: £450 per day (Umbrella)
Start Date: August 2023
Work Pattern: Monday – Friday / 9 am – 5 pm
Opportunity to work from home

About Us:
Tempting Recruitment is delighted to represent our esteemed client, a prominent local authority in West London, as we seek an experienced Head of Customer Services to lead customer service in Growth & Place, specifically for the council's housing service.

Key Responsibilities:


  • Develop and deliver the housing customer service strategy for a seamless customer experience.
  • Manage the Growth & Place customer service team for the council's housing service across the borough.
  • Establish a vital customer service and performance management culture for the council's aspiration to be the best.
  • Lead continuous improvement initiatives to achieve higher customer satisfaction in sheltered housing and occupancy services.
  • Proactively identify and address poor performance and service weaknesses, driving up sheltered housing and occupancy service performance.
  • Report on key performance indicators to various forums, including resident forums, for effective decision-making and continuous service improvement.
  • Identify skills gaps and implement training programs for officers in performance management and monitoring systems.
  • Lead the council's strategic approach to sheltered housing and housing older persons across the borough.
  • Collaborate with partners and the council's Adult Social Care service to develop a comprehensive service for older people within the borough.
  • Establish and maintain excellent relationships with partners, the public, media, and external agencies.



About You:
To be successful in this role, you should possess the following qualifications and skills:
  • A degree or relevant professional qualification within the remit of neighbourhood services with evidence of continuous professional development (CPD).
  • Good understanding and knowledge of housing and relevant legislation and regulatory frameworks.
  • Experience leading improvements in sheltered housing or older persons' service.
  • Understanding of providing services to older people, the current welfare system, and legal requirements.
  • Strategic management experience with proven success in achieving sustainable improvements.
  • A record of establishing a positive performance culture and effective performance and service quality involving users and providers.
  • Experience in business planning, budget management, and risk assessment.
  • Proven success in developing effective relationships, and partnerships, and influencing others.
  • Track record of identifying new opportunities, leading and managing change.
  • Strong people management skills, providing strategic leadership, and effective communication.
How to Apply:

If you are interested in applying please send your CV to [email protected] or contact Desean on 02038544913 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment.co.uk or contact Desean on 02038544913.

Join a dynamic local authority in West London as a Head of Customer Services. Make a positive impact on the local community and the environment.

customer service manager
Tempting Recruitment

temptingrecruitment.co.uk
Croydon, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
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