customer service manager Macclesfield, England
Job description
Sodexo have an exciting opportunity for an Assistant Customer Services Manager to support our Customer Services Manager within a highly regulated area, managing and co-ordinating a team of housekeepers at our client’s pharmaceutical site in Macclesfield. You will support our Customer Service Manager (CSM) with service delivery for all aspects of Sodexo activity within given area and interact with our clients to ensure a high level of customer satisfaction and service delivery improvement initiatives.
By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose and thrive in your own way.
MAIN RESPONSIBILITIES
- Support in the delivery of IFM services within given area
- Ensure training compliance according to SOPs (standard operating procedure)
- Engage and motivate teams
- Supporting and assisting the CSM to ensure SHE and Quality compliance and timely completion of CAPA (Corrective Action Preventative Action) actions
- Participate in audits/performance checks and escalate any issues/complaints to the Customer Services Manager
- To attend an annual PDR with your Line Manager and to agree and take ownership of your PDR and your training and development needs
- To assist with the implementation of innovations and service or process improvement initiatives
- To deliver and support with Line Management of service delivery, team boards and team appraisals
- Assist in the delivery and improvement of the area KPI’s
- The role holder will be expected to respond to emergency calls as per call out process
- To ensure continuous improvement of the service through techniques such as RCA’s, PDR’s, lean processes
For a full list of responsibilities please review the attached job description
THE IDEAL CANDIDATE
You will be a highly customer focused individual, with experience in the support of managing cleaning teams to deliver high standards of service. You will have knowledge of SHEQ and the process employed to manage risks, hazards and controls.
This is a valuable opportunity to join a dynamic and supportive team. If you have a track record of delivering results, Strong IT and communication skills and a passion for delivering exceptional customer service, we want to hear from you!
