customer service manager Mississauga
Job description
About Us:
Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations in The United States, Canada, Chile, France, Hong Kong, Singapore, Peru, South Africa, The Netherlands, and The United Kingdom. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.
Job Responsibilities:
- Monitor the performance of Time to Execute
- Oversee and support Wholesale customers
- Oversee the Logistic and Supply Chain performance: fill rate and transit time
- Drive customer centric enhancement for the region
- Develop the Customer Service team
- Member of the Regional Management Team
- Price adjustment to meet minimum GP%, according region directives
- Manage eSage customer/user and training
- Freight recovery
Preferred Knowledge, Skills, Abilities:
The ideal candidate is flexible and agile, has a multicultural mindset, passion for challenges, and a continuous improvement approach to growing the business.
They excel at:
- Customer focus
- Creative and smart solutions
- KPIs driven
- Supply Chain excellence
- Incoterm Knowledge
- Agile and experienced in managing people and financials and is comfortable in a matrix organization partnering with multiple stakeholders.
Required Skills:
- Customer driven and excellence in execution.
- Operational excellence
- A high level of accountability towards customer experience.
- A proven ability to manage expenses.
- A strong entrepreneurial spirit.
- KPIs.
- Fluent in English. Bilingual in French is a plus.
Desirable:
- 5 + years of experience in management positions.
- 2+ years of experience with ERP software systems such as Epicor Prophet 21, Oracly NetSuite, or SAP
- Experience in GSE industry.
- Experience in Customer Service.
- Additional languages are a plus.
Sage is committed to Employment Equity and Diversity. We encourage applications from all qualified candidates to help us build a diverse workforce. Due to the volume of applications, we will only be contacting those candidates that we believe will be a successful fit in our organization.
Job Type: Full-time
Pay: $56,000.00-$70,000.00 per year
Benefits:
- Dental care
- Paid time off
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- management: 5 years (preferred)
- ERP systems (Epicor Prophet 21, Oracle NetSuite, or SAP): 2 years (required)
Work Location: In person
About SAGE Parts
CEO: Mark Pollack
Revenue: $100 to $500 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.sageparts.com
Year Founded: 2000
