Customer Service Manager

Customer Service Manager Bournemouth, England

Platinum Skies
Full Time Bournemouth, England 24568 - 41055 GBP ANNUAL Today
Job description

We are looking for a Customer Services Manager within our Platinum Skies Operations team with the ability to provide a high level of customer service across all of our Platinum Skies Communities

The owner of customer service process and compliance, managing and maximising customer service satisfaction and delivering to SLA. Understanding the Homeowners needs and delivering excellent Customer Service across Platinum Skies. Communicating with internal and external sources in a professional manner to maintain client relationship and move to resolution within SLA. Maintaining daily reporting to assist the business in delighting our customers.

  • Maintain the process of Record, Reply, Resolve, Review for customer complaints and issues.
  • Record all e-mails received and respond in a defined timescale, supporting targets and SLA.
  • Database management currently excel to ensure accurate reporting is available and clear metrics, KPI’s and SLA’s can be checked and reviewed at any time.
  • Cross functional working with all areas of the business to resolve issues.
  • Direct appropriate contact with our homeowners – professionally written communications and on the phone. Plus the creation of standard template responses in collaboration with our legal team.
  • Respond to queries by returning calls and/or passing query to the relevant department to respond.
  • Provide information and resolution by deadlines.
  • Escalate issue where and when required, to the appropriate business director.
  • Maintaining customer files to ensure all customer service communications are recorded and accessible in an organised way.
  • Reporting and data analysis for senior leadership team including trend analysis, hot topics etc.
  • Creating and evolving contact strategies to streamline services
  • Supporting customer facing teams to take accountability for managing contacts where appropriate.
INDMANAGE

Customer Service Manager
Platinum Skies

platinumskies.co.uk
Bournemouth, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Construction
2016
Related Jobs

All Related Listed jobs

Research Assistant
University of Warwick United Kingdom 28929 - 32411 GBP ANNUAL Today

You will be involved in research tasks including: preparing study documents, quantitative data collection with children and young people and their family carers

Bartender
Formby Hall Golf Resort and Spa Formby, England 16800 - 21000 GBP ANNUAL Today

Take bar orders and make and serve alcoholic and non-alcoholic drinks to the customers requirements and in a timely fashion. Job Types: Full-time, Permanent.

Deputy Manager
Compass Associates Wellington, Shropshire, West Midlands, England 60000 GBP ANNUAL Today

The candidate is required to have previous experience in the nursing home setting, strong clinical knowledge, passion for elderly/dementia care, strong

Finance Assistant
The Whiteley Clinic Guildford, England 26000 GBP ANNUAL Today

To ensure sales invoices for all clinics and ultrasound lists are processed and managed accurately. To raise all company sales invoices as required.

operations manager
Currys Southend-on-Sea, England 30000 - GBP ANNUAL Today

Operational Excellence Manager


Salary: up to £30,000 (Plus...