Customer Service Manager Leeds, England
Job description
We are Places for People Developments, we build thousands of well-designed, innovative homes across the UK each year. When we develop new places, we put everything into delivering homes and neighbourhoods that work for the whole community.
We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with commercial, focussed people and hard-working people. Our people live and breathe our SPIRIT values; we are the place for spirited people.
More about your role
As our Customer Service Manager you will embody our People First approach. In this post, your most important role is to give the best customer service possible across multiple channels including phone, email, social media, live chat and in person. You will be instrumental in driving sales and customer satisfaction by calmly and confidently addressing customer queries and issues, and supporting sales conversions.
Whilst overseeing all aspects of the customer experience for the Central & North project, you will also be required to keep ahead of industry developments and apply best practice to any areas of improvement and develop our service procedures, policies and standards. You will be target-driven and motivated to boost our Net Promoter and Customer Satisfaction Scores.
More about you
Do you enjoy making a difference and improving service delivery? Can you provide high quality professional service to a large customer base? Do you want to work in an environment where customers are at the heart of what you do? If so, this may be the job for you…
We look to attract individuals that live out our SPIRIT values and everywhere you look at our offices you'll see our SPIRIT'ed culture shining through, from the decor to the collaborative layout. Our customers are important to us and you will need excellent customer service skills to provide the best possible service. The ideal candidate for this role will have a proven track record of accomplishments and target driven successes.
Ideally you will have past experience within a similar role with knowledge of the development/house builder market
The benefits
We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
