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Customer Service Manager
New-Life Mills

Denfield, ON

Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Customer Service Manager based in Denfield, Ontario.

Work and grow with a family-owned company.

Join our team with Purpose & History! P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.

With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with perations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.

Skills and experience for the next step in your career.

As a Customer Service Manager, you will work in collaboration with our sales and our operation department staff to ensure production orders are planned, scheduled and released into production, to meet customer demands and within manufacturing capacity and lead times.

Your day to day activities will include:

• Provide direction and communication to CSR’s so that customer service requests are answered in a timely, efficient, and knowledgeable manner
• Support and collaborate with dispatch and production management in effort to create scheduling opportunities, with continuous emphasis on creating production efficiencies.
• Provide continual evaluation of processes and procedures. Responsible for suggesting/elevating opportunities for improvement for both internal and external customers.
• Co-operation with sales team to address departmental opportunities or challenges.
• Ability to proficiently assist team in evaluating and balance operation requirements across varying facilitates to maximize capacity utilization.
• Establish training mechanism to elevate team members in their ability to utilize resources and troubleshoot occasions for enhancements
• Provide performance feedback and coaching on a regular basis to each team member
• After hour and on call requirements, as needed
• Track and coordinate vacation requirements, to maintain adequate coverage of Central Order Desk
• Recruit, hire and train new staff as required.

The successful candidate should enter the position with the following qualifications:

• 7-10 years of Customer Service experience
• College diploma or equivalent work experience
• Strong ability to manage and prioritize multiple activities with a high level of organization and sense of urgency
• Strong background in team leadership and demonstrated ability to lead team in chosen direction
• Excellent verbal and written communication skills, with a strong focus on customer service excellence
• Must be able to work in a fast paced environment and possess excellent problem solving skills
• Effective attention to detail and a high degree of accuracy.
• Agricultural experience or background considered a significant asset
• High level of integrity, confidentially, and accountability.
• Sound analytical thinking, problem solving, planning, prioritization, and execution skills.
• Strong computer skills, particularly MS Office.
• Relentless drive to win, with disciplined execution of ideas and tasks
• Travel Required

We thank all applicants, but only those selected for an interview will be contacted. Learn more about us at www.parrishandheimbecker.com

P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. We welcome applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request.

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