Find More Than 10K+
United Kingdom Jobs

• Customer Service Manager
• Leeds (Hybrid)

About Our Client

Page Group are working in partnership with a global product manufacturer who are looking to appoint a new Customer Service Manager at this time. This role will oversee a team of 8fte managing all b2b customers

Job Description

• Direct management of 8fte across the customer service and order processing
• Management of operational functions including order processing, order fulfilment, dispatch and enquiries
• Delegate workload around customer orders, ensuring accurate input via SAP system
• Create, implement and drive performance metrics to meet customer expectations
• Drive process improvement across the area to drive efficiency and cost
• Work closely with production planning to manage customer expectations around lead times
• Work with internal and 3rd parties to ensure customer orders are delivered on time
• Work closely with internal stakeholders within sales, finance and export

The Successful Applicant

• Experience within a customer service / sales office / internal sales management role
• Background within a manufacturing, supply chain or export business
• Strong people management
• Ability to drive and influence performance
• Strong communication skills

What's on Offer

The role of Customer Service Manager will join an international business within the manufacturing / supply chain space.Based in Leeds, Hybrid working is available following probation period.

The role offers a salary of £40,000 - £48,000 plus a generous benefits package