Find More Than 10K+
United Kingdom Jobs

Job Overview

• Support the delivery of effective and efficient FM service within a single or a number of client office sites, in line with contractual scope and specifications
• Deliver exceptional service and engagement activity through full end to end FM ownership
• Oversee and direct all service line activity for designated office(s), in line with contractual and commercial deliverables
• Ensure robust operational delivery of all FM services and functions within the designatied office(s)
• Proatively build and maintain client relationships within the designated office(s), monitoring NPS and driving increased customer engagement through the implementation of continuous improvement initiatives to exceed client expectations
• Support/assist to Monitor, assess and report on agreed KPIs, ensuring performance meets and exceeds required commercial deliverables
• Support and manage the relationships with our service matter experts and suppliers. Engage with all service provider partners to ensure an efficient approach and a swift response to all service requests
• Support the delivery of customer excellence through close collaboration with the client
• Create a great place to work and deliver customer excellence for the client through our ‘one team' approach and regular collaborative engagement
• Lead and embed a culture of Health & Safety through the implementation and delivery of the QHSE strategy

Main Duties

• First point of contact for all Mitie colleagues, sharing FM best practice, guidance and leadership through regular and positive engagement
• Manage Health & Safety and drive a robust safety culture

• Ensure contractual and statutory compliance for the site with auditing, reporting and monitoring
• Management and reporting responsibility of P&L

• Management of reactive tasks achieving ‘first time fixes' to achieve efficient and satisfactory completion
• Host/attend key stakeholder meetings
• Make recommendations to deliver an enhanced operation / additional services / efficiencies

• Escalation point for resolution of Client issues

What we are looking for

• Experience of delivering operational Facilities Management service excellence within a large high profile office(s) environment (or similar)
• Good knowledge of FM operations, H&S and statutory compliance requirements
• Proven stakeholder management capability with experience of managing relationships with client stakeholders
• Experience of managing diverse teams
• Excellent partnering and collaborative working, as well as the ability work on own initiative and to drive improvement and change as necessary
• Excellent verbal and written communication skills
• Confident, adaptable with a desire to problem solve
• Proven ability to multi-task and enjoy multiple challenges
• Strong influencing skills and personal resilience
• Experience of both hard and soft services
• Experience of delivering KPIs and working within SLAs
• Passion for continuous improvement, customer excellence and people engagement
• Membership of a relevant professional body, e.g. BIFM
• IOSH qualification

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.