customer service manager Crickhowell, Wales
Job description
About us
Markertech is a small business in Llangattoc near Crickhowell. We are professional, customer-centric, supportive, and our goal is to offer the best possible service and buying experience to our customer base..
Our work environment includes:
- Modern office setting
- Growth opportunities
Customer Service Supervisor
Responsibilities:
- Oversee all aspects of customer service for the company
- Other general administrative duties as required by Operations Manager
- Monitor and evaluate team performance to ensure high-quality customer service
- Handle customer inquiries and complaints
- Collaborate with other departments to resolve customer issues
- Develop and implement strategies to improve customer satisfaction and retention
- Take part in morning meetings, to discuss issues and any duties for each day
- Create and maintain reports as and when required
- Assist with hiring, onboarding, and training new team members
Requirements:
- Excellent computer skills and knowledge
- Proven experience in a customer service/administrative role
- Strong leadership and communication skills
- Ability to motivate and inspire a team
- Excellent problem-solving and decision-making abilities
- Proficient in using customer service software and tools
- Ability to handle multiple tasks and prioritize effectively
- Flexibility to work in a fast-paced environment
We’re looking to introduce a company performance related bonus scheme this year.
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
To apply, please submit your resume and cover letter highlighting your relevant experience in customer service supervision.
Job Type: Full-time
Salary: £18,000.00-£25,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Experience:
- CRM software: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
