customer service manager Richmond Hill
Job description
Job Position (Title) Need: Customer Service Manager
NOC: 60020
Job Type: Full-time
Company name: IntelliPro Group Inc. (Canada Toronto Office)
Working Address: 14E 120 East Beaver Creek Road, Richmond Hill, ON, L4B 4V1
Employer Email: [email protected]
Salary: 40.87$/Hour
Hours per week: 40 hours/week
About IPG
IntelliPro Group Inc. is one of the fastest-growing IT services and HR solutions companies in Americas & APAC. We're quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, Employer Branding, etc. to satisfy our clients’ fast business expansion requirements.
We are a people-first company, and Diversity and Inclusion are important to us.
We treat all people with dignity and respect, and not cogs in the machine.
We did not lose a single person during COVID, in fact our team grew.
No blame culture, this is a team environment where we hold ourselves accountable.
No position authority: we focus on internal partnership between everyone.
Lots of freedom and flexibility; growth opportunity with realistic roadmaps.
Responsibilities:
Ø Managing a team of customer service representatives who help job seekers in navigating the job hunting process, including answering questions about job openings, helping candidates create resumes and cover letters, and providing guidance on interviewing and networking.
Ø Developing and implementing policies and procedures that ensure customers receive prompt and courteous service.
Ø Track and report on key performance indicators (KPIs) such as job seeker satisfaction, response times to inquiries, and the number of job seekers successfully placed in jobs.
Ø Coordinating communication between job seekers and recruiters, providing feedback to recruiters and hiring managers on the quality of candidates, and collaborating on strategies for attracting top talent.
Ø Hiring and training new customer service representatives as needed, ensuring that they have the skills and knowledge needed to provide effective service to job seekers.
Ø Collect, analyze, and act on customer feedback to identify areas for improvement in the job hunting process. This may include identifying common pain points for job seekers and developing strategies to address them.
Requirements:
Ø 10 years or above related working experience is required.
Ø A master’s degree or above in a relevant field such as business administration, marketing, or communications is required.
Ø Must be excellent verbal and written communication skills in English. The ability to communicate clearly and professionally with job seekers, recruiters, and other stakeholders is important. fluent in English, bilingual is considered an asset.
Ø Be able to fluently use Microsoft Tools on a computer
Ø Be able to work independently
Ø The ability to think critically and solve problems quickly and efficiently is important in resolving issues related to the job hunting process.
Ø Effective customer service management requires good organizational skills, including the ability to prioritize tasks and manage resources efficiently.
Job Types: Full-time, Permanent
Salary: $40.87 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
About Intellipro Group
Revenue: $5 to $25 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.intelliprogroup.com
