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Job description

RESPONSBILITIES OF THE POST

Sales Team

• Be the first point of contact on all matters relating to the Sales process
• To keep in touch with practical Sales by maintaining your own small client base.
• Be responsible for your own area of Key Accounts
• Agree the objectives and financial targets to reach, within the specified periods
• Professional day to day management of the Sales Team activities
• Create and publish clear, prescribed and harmonised procedures, to ensure consistency of Sales practice and administration.
• Ensure that staff have full technical and practical knowledge of the Company’s current products and services.
• Adopt proven sales strategies that focus on the closing of the sale.
• Personal observation and monitoring of staff, as they work with clients
• Offer support and advice on more complex sales
• Assist Sales Consultants in the presentation of proposals and quotes to prospective clients as required.
• Conduct regular, 1 to 1 supervisory interview with Team members as part of the performance management procedures.
• Setting individual Sales targets to be achieved
• Provide formal support for improvement if required
• Responsible for developing and delivering Sales Team Induction for new recruits. -HR support as required
• Lead on the Continuing Professional Development of the Department
• Facilitate strong team bonds and encourage healthy competition, within the Team

We are looking for someone with a proven three years experience as a Sales Manager

After Sales (Customer Service)

• Professional day to day management of the After Sales Team
• Personal observation and monitoring of staff, as they work with clients
• Extension of the income generation element of After Sales- setting targets for achievement
• Share sales practice and knowledge to help support the above
• Review current procedures- develop practices which work seamlessly with Sales and create improved consistency of case management
• Close liaison with Senior After Sales Administrator and Operations to keep up to date with the pressing issues in the department
• Extend CPD to take account of the specific needs of After Sales practitioners, within the core Sales Department, to create greater harmonisation of the functions.

Reporting -Sales Data and Trend Analysis

• Review and analysis of the generated sales data, to inform the decision-making process on sales activity, and pricing and discount-. In consultation with the International Sales Director.
• Monitor the activities of our direct/ indirect competitors and adapt the Sales strategy accordingly in consultation with the International Sales Director.
• To report back to Senior Managers, through the Sales Director, on the progress of sales and new market development.
• To encourage and use customer feedback, as a training tool for the analysis of what makes the perfect sale.
• Keeping up to date with the latest trends in Sales, adopting new practices according to the needs of the business.

Ideally the candidate must have:

· Experience in the fenestration industry with a good knowledge of window and door systems

· Excellent MS Office skills

· Experience of CRM software

· The ability to understand CAD and architectural drawings

· Excellent communication skills

· Excellent problem solving skills.

· Ability to work with other departments

· Salary Starting £30k with an expected OTE of over £50k

Job Types: Full-time, Permanent

Salary: From £30,000.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Bradford, BD5 8ER: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 3 years (preferred)
• Customer Service: 3 years (preferred)

Work Location: In person

Reference ID: saleCustservman2023