customer service manager Peterborough, England
Job description
Pay Rate: £30,000 PA
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday 0900-1730
Location: Peterborough - PE2 6XE
DHL, award winning leading supply chain business is seeking a Customer Service Manager to play a vital role coordinating our daily logistics requirements.
WHAT DOES THE ROLE ENTAIL?
- To Oversee and manage the Customer Account team
- Manage the team to ensure the processes and standards are adhered to and are to a high standard
- Engage with the Brand and customers, build rapport, trust and be the first point of escalation
- Develop, coach, motivate and retain the team in line with current DHL policy
WHAT DO WE NEED FROM YOU?
- Strong communicator at various levels - ability to assess individual customer needs
- Proven Track record in a customer service environment
- Great people manager with the skills to organise workloads throughout the team
- Excellent communication both verbally and written
- Excellent IT , Data skills
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
