customer service manager Paignton, England
Job description
Wanted: Dedicated people leader, inspirer, motivator, coach who puts class-leading customer service at the forefront of what they and their team delivers – no crematoria or waste industry experience necessary - in fact we would welcome applicants from any other sectors who can bring their own leadership skills, knowledge and experience to our team and who may be looking for a new career with vast career opportunities. If this sounds like you then please read on…
At Valley Pet and Equine Crematorium based in Paignton, we are looking for a Customer Service Supervisor who wants to make a real difference to people's lives especially at a time when they need us most, who understands that doing the right thing and looking after and leading our people who then in turn look after our customers, is the key to class leading service.
We pride ourselves on offering a service that we ourselves would want for our faithful friends, giving every care and attention to the small details that matter the most, be it a final paw print or other bespoke wishes and requests. We treat all of our pets with the same dignity and respect, as we help them to cross over the rainbow bridge.
The successful Customer Service Supervisor will provide day to day leadership for the After Care Team empowering their team to deliver excellent standards of customer care together with efficient handling of all client contacts (phone, email, face to face) and administrative tasks and processes to deliver a seamless and personalised service.
They are responsible for the day to day running of the After Care Team, ensuring the wellbeing and Health and Safety of their team members and that they are competent and performing to the appropriate standard. They are accountable for managing the team's performance through training, development, check ins and feedback. They are the first point of escalation to resolve any administrative or customer service issues.
In addition to a salary of £26,000 per annum, you will also receive a full range of benefits including:
- 33 days' annual leave (including Bank Holidays)
- Plus an additional day's holiday for every full year worked (up to a maximum of 5 additional days)
- Buy/sell holiday scheme
- Enhanced maternity/paternity/adoption leave
- Health shield cash plan to reclaim the cost of a range of medical treatments
- Free consultations at any CVS veterinary practice plus 50% off all vet services
- Sharesave scheme
- Company Pension Scheme
- Access to great savings through Perk Box
Full training and support will be provided, so if you have proven experience of managing a team and providing excellent customer service then please click “Apply Now”.
