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Job description

International Customer Coordinator

Location: Hatfield, London Blackfriars or Manchester

Hours: Full-time – 37.5 hours per week

Role Type: Permanent

Life on the team

The International Business Support Team is a cross functional, dedicated team focused on standing up and transacting of international business across Europe, accountable for the locally delivered customer experience. As a dedicated international delivery team, we will undertake pre-sale engagement through to sales order management and post-sales activities.

In this team, you’ll be working with some of the largest and most high-profile businesses across the globe, alongside with some of our most experienced and knowledgeable Customer Specialists.

What you’ll be doing

You’ll be responsible for the pre-sales and post-sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders.

This will include:

• Preparing pre-sales quotations in line with customer requirements working alongside our sales and vendor teams
• Work closely with the lead account team to ensure the quantities and agreed pricing are consistent across quotes, PO’s and invoices
• Work with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export and Intra-EU shipments
• Prompt processing of orders, credits and rebills in SAP
• Accountable for the management of customer stock (buy & store) and works closely with Partner Management and Configuration and Logistics to optimise stock levels
• Supports standard customer reporting requirements as required (as identified through the standard service description)
• Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly
• Identifies and participates in process, customer optimisation projects both locally and with the lead country Customer Management and Account teams
• Maintains systems awareness training to stay up to date for any changes
• Maintains a sufficient level of understanding of European exporting regulations to ensure compliance and correct tax handling
• Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.

What you’ll bring

• Experience of working Sales Operations and Customer Service roles
• Some experience in handling large, complex, and international customer orders and projects
• Customer and sales orientation
• Reliability, conscientiousness, sense of responsibility and initiative
• Basic knowledge of project coordination
• Ability to work in a team, on their own, with the ability to prioritise workload
• Knowledge of the major IT manufacturers and their products
• Adds value to team efforts by sharing knowledge and ideas
• Able to articulate the service the customer requires and delivers to that standard
• Can use active listening skills and probing techniques to understand the priorities and concerns of others
• Strong communication skills with good command of spoken and written English, [French or German]
• Willingness to travel
• Strong knowledge of SAP (SD Module), OneTouch / Salesforce, MS Office, E-Business Tools.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday
• No weekends

Work Location: Hybrid remote in Manchester, M50 3UB

Reference ID: 202962