customer service manager Manchester, England
Job description
International Customer Coordinator
Location: Hatfield, London Blackfriars or Manchester
Hours: Full-time – 37.5 hours per week
Role Type: Permanent
Life on the team
The International Business Support Team is a cross functional, dedicated team focused on standing up and transacting of international business across Europe, accountable for the locally delivered customer experience. As a dedicated international delivery team, we will undertake pre-sale engagement through to sales order management and post-sales activities.
In this team, you’ll be working with some of the largest and most high-profile businesses across the globe, alongside with some of our most experienced and knowledgeable Customer Specialists.
What you’ll be doing
You’ll be responsible for the pre-sales and post-sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders.
This will include:
- Preparing pre-sales quotations in line with customer requirements working alongside our sales and vendor teams
- Work closely with the lead account team to ensure the quantities and agreed pricing are consistent across quotes, PO’s and invoices
- Work with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export and Intra-EU shipments
- Prompt processing of orders, credits and rebills in SAP
- Accountable for the management of customer stock (buy & store) and works closely with Partner Management and Configuration and Logistics to optimise stock levels
- Supports standard customer reporting requirements as required (as identified through the standard service description)
- Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly
- Identifies and participates in process, customer optimisation projects both locally and with the lead country Customer Management and Account teams
- Maintains systems awareness training to stay up to date for any changes
- Maintains a sufficient level of understanding of European exporting regulations to ensure compliance and correct tax handling
- Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.
What you’ll bring
- Experience of working Sales Operations and Customer Service roles
- Some experience in handling large, complex, and international customer orders and projects
- Customer and sales orientation
- Reliability, conscientiousness, sense of responsibility and initiative
- Basic knowledge of project coordination
- Ability to work in a team, on their own, with the ability to prioritise workload
- Knowledge of the major IT manufacturers and their products
- Adds value to team efforts by sharing knowledge and ideas
- Able to articulate the service the customer requires and delivers to that standard
- Can use active listening skills and probing techniques to understand the priorities and concerns of others
- Strong communication skills with good command of spoken and written English, [French or German]
- Willingness to travel
- Strong knowledge of SAP (SD Module), OneTouch / Salesforce, MS Office, E-Business Tools.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Manchester, M50 3UB
Reference ID: 202962
