customer service manager

customer service manager Markham

900 Solutions
Full Time Markham 4000 - 3200 CAD MONTHLY Today
Job description

Job Description

The Customer Service Manager is responsible for overseeing operations. He/she ensures that protocols and standards are improved. He/she works as a team to ensure excellence in customer service and the adoption of a positive culture, with an attitude of openness and transparency, in partnership with internal and external users.

Responsibilities

CUSTOMER SERVICE

  • Maintain a pleasant and professional working environment with customers when requesting advice, prices, dates and status of deliveries.
  • Provide first level technical support to agents (procedures, technical calls).
  • Collaborate with management in the resolution of complaints, projects and complex files.
  • Take calls during high season when there is overflow in the queues.
  • Supervise the requests and calls inbox.

HUMAN RESOURCES MANAGEMENT

  • Collaborate in the planning, hiring, integration and ongoing training of the team in partnership with Human Resources.
  • Ensure the quality of the staff in place to manage all tasks without delay throughout the year and to maintain budget, work and performance objectives.
  • Authorize employee manage absence requests and collaborate in disciplinary cases.

Qualifications

  • A minimum of 3 years experience in customer service or call center
  • A minimum of 3 years experience in team supervision
  • Passionate about customer service
  • Be very comfortable with information technology (Office suite)
  • Possess good stress management and excellent time management skills
  • Excellent communication skills
  • Be recognized as a positive and participative leader
  • Strong analytical skills
  • Knowledge of the IT industry (asset)

Additional Information

Here are some of the benefits we offer

  • Competitive compensation package;
  • Annual uniform clothing budget (with corporate logo);
  • Well-equipped group insurance programs adapted to your needs;
  • Staff training and development program;
  • Discounts on IT hardware
  • Long-term career opportunities.

Job Type: Full-time

Salary: $3,200.00-$4,000.00 per month

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Markham, ON L3R 9X7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-06-09
Expected start date: 2023-06-19

customer service manager
900 Solutions

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