Customer Service Manager - Arabic/Turkish/Spanish - 12 Months Fixed Term Contract London, England
Job description
This is a 12 month fixed term contract role we are looking for a
Customer Service Manager is a frontline service role within Citibank UK Limited.
This role is multi-skilled and requires the successful candidate to be flexible. This covers all touch points including but not limited to client on-boarding, customer service, day-to-day banking transactions.
The individual will have significant interaction with customers as well as the other members of IPB EMEA and UK Consumer.
There will also be interaction with colleagues in other functional teams and business areas (IPB/UKC, Operations, Credit, Complaints, CBSU, ISS&T and others) to on-board target market clients and ensure they receive the appropriate advice, products, and services in relation to their needs.
Key Responsibilities:
Provide sales administration support to Sales delivering the highest quality of service in relation to all client banking needs such as listed below but not limited to:
- Time deposit transactions
- Funds and portfolio transfers
- Provide clients with banking information and other general non-investment related activities
- Account Maintenance including address changes, telephone number updates, account status change, rates and fee waivers.
- Account opening – handling and processing of new account documentation in coordination with Sales Team and Respective Units.
- Respond promptly to all clients’ requests.
- Take ownership of client investigations collaborate with operational and middle office teams to ensure effective resolution.
- Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
- Proactively arrange and participate in client visits and perform service quality check-in calls to clients.
- Perform responsibilities through proficient use Citi applications. Participate in service-related process improvements.
- Accurate record keeping and assistance in providing and maintaining records.
- And other ad-hoc tasks assigned by line manager.
Development Value:
The role provides insight into all aspects of transactional processing and will give the candidate a broad understanding of Products, Controls and Compliance/AML experience.
Knowledge/Experience:
- Prior banking experience is not mandatory, University Graduates would also be considered for the role
- Skills: Fully competent in English and at least one of the following – Spanish, Turkish or Arabic
- Ability to multi-task with strong organizational and time management skills per the needs of client and other teams
- Strong team player and flexible.
- Strong verbal and written communication skills.
- Pro-active, initiative and driven.
Qualifications:
- University graduate/equivalent.
- MIFID certified or willing to be certified within 3 months of joining the role.
Exceptional candidates who do not meet these criteria may be considered provided they have the necessary skills and experience.
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Job Family Group:
Private Client Coverage-
Job Family:
Client Services-
Time Type:
Full time-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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