Customer Service & General Office Administrator Nantwich, England
Job description
Job Title
Customer Service and General Office Administrator
Job Summary
Label Planet Ltd supplies labels nationally via its two websites and is a family-owned company which has been trading since 2003. We supply blank A4 sheets of labels, mostly to businesses, and Stikins name labels, mainly to parents of school age children. We also run a national fundraising program for schools.
Our customer services team provides the sales and delivery support and information that our customers need by responding to their inbound calls and emails. The position is based in Nantwich in our open plan, air-conditioned office on the first floor. The position involves working in a small team and with the owners of the company.
This is a full-time permanent position, 8.45 to 5.00 Monday to Friday with 45 minutes lunch break.
Responsibilities and Duties
As we are a small company, everyone in the office is trained in all the essential functions of the office so that, in the case of holidays, illness or pressure of work, all the day to day tasks can be completed.
Everybody in the office has “core duties” which they are particularly responsible for; the core duties and responsibilities of this position are as follows:
Taking inbound calls from customers and prospective customers regarding A4 labels and name labels, including processing card payments.
Responding to emails from customers and prospective customers.
Responding to emails and calls from schools and PTA organisations.
Inputting orders into our A4 sales order system.
Other office-based duties will include picking and packing A4 label orders, packing down A4 Label sheets to restock the shelves, stock keeping duties, Stikins name label order packing and postal administration/preparation.
The position is a key customer facing administrative position in the company. It requires good communication with other members of the team and the company owners.
Qualifications and Skills
Telephone experience of dealing with customer enquiries and orders, and administrative experience using computer sales order systems. Knowledge of Microsoft office and Windows including email.
Happy and positive individual with a love of detail and accuracy and must have very good attention to detail.
Must live locally, i.e., within 15-20 minutes’ drive of our office.
Ideally educated to degree level with several years’ customer service and office experience.
Salary and Benefits
Salary range £24,000 to £28,000 depending upon experience.
Holiday entitlement is 35 days per calendar year including bank holidays.
Discretionary summer and end of year bonus.
Annual pay rises in January.
Contributory pension scheme.
Free freshly ground Italian coffee, tea and chocolate !
Job Types: Full-time, Permanent
Salary: £24,000.00-£28,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Nantwich: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: Label Planet Customer Services In Nantwich
