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Customer Service Front Office (Alnwick/Berwick/Hexham) - JRN 30048 Northumberland

Northumbria Police

Full Time Northumberland 24360 - 25353 GBP ANNUAL Today

Job description

Salary – Band 5, £24,360 - £25,353 (Increasing to £24,558 - £25,560 from September 2023, following a transitional pay award period)

Location - Working across Alnwick, Berwick, and Hexham

Hours - Full time 37 hours, Monday – Friday between 08:45 – 17:15

You’ll be covering Alnwick, Berwick, and Hexham as and when needed, so you’ll need a driving licence and your own transport. In addition to this you will receive fuel expenses.

The role

It’s our people that make Northumbria Police a truly exciting and inclusive place to work – a place where you can let your skills shine. Our teams are critical to our success, driven to deliver and always go the extra mile. Our Communications department play an instrumental role in our relationship with the public and we’ve got a great opportunity to join them in our Front Offices across Alnwick, Berwick and Hexham.

This is a customer service role with a difference. Using your experience, training, and judgement you will provide a high quality of service, ensuring the needs of customers are at the heart of what we do and support colleagues in delivering an outstanding police service.

You’ll need to be confident, and great at talking to people. This is a role where you’ll need to use your communication and relationship building skills efficiently and effectively. We can guarantee that no two days will be the same and you’ll find personal development from helping a variety of people. This is a fantastic opportunity to see the inner workings of a busy police force – working with various departments and delivering exceptional service.

What will I be doing?

Engaging with members of public through a variety of different ways, whether it be face to face on the station front desk, via the 101-telephone line or digitally, to help resolve issues and report incidents

Navigating our internal systems to ensure correct reporting of such events/ incidents

Managing deliveries, including post & stationary etc

Working within our agreed timescales to make sure our service is effective

Supporting other areas of the Force where appropriate

General administrative duties

What do I need?

Excellent communication skills (both written and verbal)

The ability to build good relationships quickly

Strong planning and organisation skills as well as the ability to prioritise key tasks

Computer skills and a quick learner when using new systems

Effective team player, able to support others but also work alone when required

A high level of professionalism and integrity

For further information please see the role profile: Customer Service Front Office

Interviews for this role will be held W/C 13th March 2023

What do we offer?

24 days’ leave (increasing to 29 days for 5 years+ service) plus 8 bank holidays

Enhanced Maternity, Shared Parental and Adoption leave

Flexi Time Scheme - allowing you to fit your working hours around your individual needs

Fantastic market leading public sector pension scheme

Corporate Travel schemes – local rail, bus services and metro

Access to Private Healthcare and Eye Test Vouchers

Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets

To take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations

Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel

Cycle to work scheme

Vacancy Contact

Interested to learn more? To discuss this role in more detail please contact Simon Ambler by email at [email protected]

If you have any queries regarding the application process, please contact the Talent Acquisition Team by email at [email protected]

Things to note

Vetting level: Recruitment Vetting (RV) Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

Northumbria Police fully supports a policy of equal opportunities, and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Appointments are based on merits alone.

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