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Customer Service - Fraud Prevention Advisor

Salary - £30,000 (full time equivalent)
Location - Northampton

Working pattern – Part time, 20 hours per week only
Hybrid working – You will be required to work onsite at Barclays 1 day per week. The rest of the time you may work from home
Shift work – You will be working 5 days fixed shift patterns; 10:30am - 2:30pm - Monday, Tuesday, Wednesday, Friday and one weekend shift either Saturday or Sunday

As a Barclays Fraud Prevention Advisor, you will be our first line of defence against fraud and scam loss, driving prevention and providing customer support. Fraud Operations is a fast-paced environment where no two days are the same. As a member of our wider Specialist Customer Care network, your role will be dynamic and include objectives such as proactively investigating suspected fraud/scam transactions and customer behaviours, supporting customers who have been a victim of financial harm and assessing vulnerability, always making a positive impact.

We are looking for passionate, inquisitive and determined individuals who are able to operate within our Challenge, Drive and Empower mindset in order to help fight fraud and protect our customers from financial harm.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

At Barclays we really value flexibility and offer a range of working patterns to meet our customer needs. At this moment in time, we are currently offering a range of shifts including part time hours and hybrid working arrangement where you are only required to spend a minimum of one day per week at your local office. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Working on your own initiative, investigating suspicious activity to reduce fraud losses
• Supporting customers who have been a potential victim of a fraud / scam showing strong empathetic skills
• Analysing and interpreting information from various sources
• You will be responsible for solving problems and dealing with contentious issues whilst maintaining excellent customer service at all times
• Dealing with and resolving all general fraud customer queries
• You will be required to make outbound calls to customers to confirm activity on a potential fraud/scam prevention case

What we’re looking for

• You will demonstrate accuracy, attention to detail and an empathetic nature
• Experience in financial services would be an advantage although not essential
• Computer literate with knowledge of MS Office packages
• Excellent telephony and customer service skills

Skills that will help you in the role

• Excellent communication and influencing skills
• Pro-active problem solving and decision making abilities with a focus on delivering high quality
• A collaborative approach to handling issues
• Performance driven with the ability to use your own initiative in seeking resolution

Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

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