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Customer Service Expert - Glasgow
Starting salary between £22,000 to £27,500 (depending on hours, skills and experience) plus additional benefits

Our standard full-time contracts are for 35 hours per week (with options for part time working).

However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £27,500.

Location: this role will offer hybrid working between our Glasgow office (ML1 4WQ) and then working from home. This is not a fully remote role!

We have exciting opportunities to join us at Aviva as Customer Service Experts in our Platform area , where you will be part of a fast-paced team within an ever-evolving environment, based out of our Maxim Park offices in Glasgow. We are looking for candidates with excellent organisational, administration and customer service skills, who also currently have (or have an interest in gaining), an understanding of Pension, ISA and Investment Portfolio products.

Aviva introduced "smart-working" in 2020 and encourage flexible working; however, the successful post-holder will need to be based a commutable distance from our Glasgow offices, as training and your role will be a mix of office-based work and home working (this will be agreed with your manager dependent on the role).

A bit about the job:

This role will give you the opportunity to gain an understanding of the complex nature of our products, plus you will gain insight into the regulatory aspects of our Savings and Retirement business (i.e., exposure to working towards HMRC and Financial Conduct Authority (FCA) rules)

As a Customer Service Expert, you will be responsible for processing all customer and IFA requests that are received via phone, post, email, and reports. You will ensure you exceed required service levels within a controlled environment, whilst always adhering to regulatory and client requirements!

Skills and experience we're looking for:

• Ability to work at a fast pace and with high volumes whilst maintaining accuracy and attention to detail
  
• Excellent communication skills (both written and verbal) and relationship building with customers and colleagues
  
• Ability to follow processes and procedures, to manage your own workload effectively and identify opportunities for improvement
  
• Good working knowledge of Microsoft applications, particularly Excel and OneNote
  
• Experience within a financial services environment (would be advantageous) , ideally with a good understanding of our products

What you'll get for this role:

• Starting salary between £22,000 to £27,500 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500
  
• Generous pension (starting level Aviva contributes 8% when you contribute 2%)
  
• Eligibility for annual performance bonus
  
• Family friendly parental and carer's leave
  
• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  
• Up to 40% discount for Aviva products
  
• Brilliant flexible benefits including electric cars
  
• Aviva Matching Share Plan and Save As You Earn scheme
  
• 21 volunteering hours per year

On top of the nitty-gritty, we also give our colleagues the chance to be themselves. We're proud to be different, so we want you to bring your whole self to work.

Aviva is for everyone:

We are inclusive - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Immy Sahota a call on (+44)7721178289 or send an email to immy.sahota@ aviva.com .