Customer Service Executive (Remote within the UK) London, England
Job description
We are looking for a 2x UK-based Customer Service Executive who possesses a passion for customer care and will work with our team of talented Customer Service Executives & colleagues across the business to provide the best possible end-to-end customer experience.
What you can expect to be doing:
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
Who we’re looking for:
- Flexibility to work between the hours of 8x8 Monday - Friday
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You are friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer service.
What we’re really looking for: ️
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
Although we’re in the financial space, and under the scrutiny that comes with it, the current customer services team works well together, and even sometimes with a smile. We’re sure you’ve got the right skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.
We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.
At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS
- Starting Salary Band - £19,000 - £23,000 per annum dependent upon experience/location.
- Discretionary share option bonus every 6 months
- Workplace pension scheme (Employer: 3% / Employee: 4% / Tax Relief: 1% / Total: 8%)
- Employee Assistance Programme (EAP)
- Free ChipX subscription for UK-based employees
- We are an equal-opportunity employer and value diversity
- Flexible working arrangements
- Unlimited holiday (policy not to count) ️
- Working away policy - work outside of the UK for up to 90 days
- Annual £1500 Personal Learning Allowance
- Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup
Our Interview Process:
- Video screen with Head of Talent
- Short take-home test
- Final interview with VP of Customer Service
About Chip
Our mission is to make our customers wealthier.
We’re building the wealth app of the future. An app to build your long-term wealth across savings, investments and pensions.
We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage their wealth.
Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs, with the backing of more than 23,000 investors and a huge community of Chip users.
Our Vision
A digital wealth management app that enables everyone to build wealth for their future.
Our Purpose
Is to enable the UK’s aspiring mass affluent to build their savings, investments and pension in one place. We do this by democratising access to market leading savings accounts, investment funds from the worlds leading asset managers and eventually pensions too. This changes the world because wealth creates choices and the opportunity to live our best lives.
Our Values
Be ACCOUNTABLE
Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible
Be BOLD
Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers
Be COLLABORATIVE
Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Note to Agencies
Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.
