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Ref: GH-1931

Location Bradford

Salary: Negotiable

It’s a newly created role in their sea freight department with a focus on building customer relationships and managing customer communication.

• Manage and update the portal along with any customer reports
• Tracking vessels and updating multi-freight, keeping customers up to date with any changes
• Manage Demurrage and Detention keeping customers informed
• Manage job costings ensuring the correct rates are applied and new rate cards are issued as the rates change
• Weekly customer calls checking on any upcoming bookings, unresolved issues or queries keeping their finger on the pulse of the customer base updating the one liner report
• Looking for opportunities to grow the existing customer base