Customer Service Executive Birmingham, England
Job description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
The Consumer Customer Service Executive is responsible for all consumer, sole trader and single connection business service and provisioning related queries with the sole objective to ensure the customer receives the very best service within the set company SLA’s.
Salary: Up to £22,000 DoE
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)
Location: Aston, Birmingham with Hybrid Working (1 day office)
Key Responsibilities:
- Incoming Customer Service Call Handling
-
Complete account changes such as but not restricted to.
- Account Holders Name
- Billing Address
- Barring, Roaming & Spend Caps
- Process credit checks and Connections on all networks.
- Manage service tickets and online chat
- Customer calls to update on orders and possible change of hardware
- Maintain and update network portals.
- Extensive customer service experience (Ideally within mobile phone industry but not necessary as training will be provided)
- Confident
- Good telephone manner
- Experience within Telecommunications desirable
- Able to work in a fast-paced environment
- Able to work well within a team as well as own initiative
- Work methodically and organising own workload
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
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